Corporate Headquarters - USA
GVI Security, Inc.
2801 Trade Center Dr., Suite 120
Carrollton, TX 75007
phone 972.245.7353
fax 972.245.7333
toll free 888.595.2288
GVI Global
Visit the International Area
• Andean Region
• Brazil
• Canada
• Central America
• Caribbean
• Chile
• Mexico
TROUBLE FREE LIMITED WARRANTY
- Advance exchanges within the first 120 days
- Quality repair within two business days and returned to match your needs.
- If repair not satisfactory, will replace overnight at no charge. - All products are supported by a 3 Year Warranty*
- download GVI Security Products Limited Warranty
*excluding SRV-960A video cassette recorder
*see warranty details for autoIP™ product line
Product Disclaimer - 12Vdc Camera Units
Improper installation will VOID product warranty. **CAUTION** Low voltage camera circuitry is inherently sensitive to proper powering requirements. It is the installer's responsibility to properly install, maintain and use the specific low voltage power supplies that come with GVI 12Vdc units to maintain product warranty.
GVI will not honor warranty repair, replace and/or credit damaged units under the following conditions of improper installation.
• Cut power cables and connectors to extend power length - min voltage damage.
• Reverse polarity damage.
• Power surge caused by ground loops in poor system planning.
• Voltage drop caused by increased resistivity from improper power extension.
• Synchronization failure caused by misuse of line lock sync feature.
Correct power extension requires a proper power analysis as a professional grade power supply may be used to power units over greater distances.
See also: Unauthorized Seller Policy
